Refund & Return Policy

Thank you for your purchase. As most of our products are custom-made based on specific customer requirements, our refund and return policy is outlined below:

1. Order Cancellation
Orders may be cancelled within 12 hours after payment. After this period, production may have already started, and cancellation may not be possible.

2. Custom-Made Products
All custom acrylic products (including size, thickness, design, logo, or other specifications) are non-refundable and non-returnable once production begins.

3. Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 5 days of delivery. Kindly provide clear photos or videos as proof. We will offer a replacement or refund depending on the situation.

4. Incorrect Orders
If the product does not match the confirmed specifications, please contact us within 5 days. We will review the issue and provide a suitable solution.

5. Shipping Issues
We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping information provided by the customer.

6. Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days.

7. Contact Information
If you have any questions regarding your order, please contact us at:
Email: [email protected]